- Business Verification
- Consumer Privacy Policy Verification
- Terms and Conditions Verification
- Business Address, Phone and Email Verification
- Website Up-Time Verification
- Revolutionary Customer Dispute Resolution
Internet Consumer Guard (ICG) is built on an innovative custom built platform - utilizing the latest technology in every aspect of our service. This means that when you become a member of ICG, you have access to the most current technology to help your website business succeed and grow.
Our system will show your customers that you are at the forefront of technology, and that you are making a concerted effort to protect each customer's wellbeing.
EACH ICG MEMBER is provided their own "back-end control panel" which allows them to monitor and edit their ICG membership - including having access to ICG's custom website seal and corner page seal.
REVOLUTIONARY CUSTOMER DISPUTE ENGINE
As a website owner, you will want the ability to resolve disputes in a fair and efficient manner. Many popular dispute systems force the website business owner to agree to unfair resolutions - simply to save their positive rating. Our advanced system allows a business owner to direct the resolution process with a customer in a way that ensures a fair outcome for all parties.
ICG will get involved only when the parties are not able to come to any resolution.
The Basics of our Customer Dispute Engine:
VERIFY TO CUSTOMERS THAT YOU ARE VALID BUSINESS
Our system validates your business - and validates that your website meets the requirements set by Internet Consumer Guard. Our validation spider checks your website on a daily basis to ensure that your site has the following:
1. Main website address
2. Terms and conditions
4. Working company phone number
5. Working company contact email address
ICG spiders daily to make sure your website meets the minimum requirement set by ICG.
|
WEBSITE DOWN-TIME NOTIFICATION
If your website is down, our notification process will immediately send an email notifying you that your website is currently off-line.
Anyone who has had an e-business for any length of time knows how much money can be lost when their website is temporarily off-line. Many times this is an issue with your host company, but there are also times when it may be caused by changes you made to your site. Our system will immediately notify you of any website down-time.
|
 |
|
BECOME A "CONSUMER RECOMMENDED" WEBSITE
If your website is recommended by a customer, your seal will automatically show you as a "consumer recommended" website. The seal is changed automatically by our system once you have received the required number of recommendations set for your industry. In addition, you must then maintain this recommended rating which is set by our system algorithms.
Once your site has a "consumer recommended" rating, new customers to your website will be see that previous customers recommend your business as one that is reliable and trustworthy - helping you to increase your sales.
Increase sales by showing potential customers that past customers trust and recommend you.
|
 |
|
CUSTOM REPORTING
Your personal control panel will give access to all the various aspects of your account - from the management of your seal, to the management of customer complaints. In addition, you will have access to daily reports, providing important information regarding your seal's performance. These reports include:
- Number of customers per day/week/month who have viewed your seal.
- Number of customers per day/week/month who have ran a search request on your website.
- Number of customers per day/week/month who have recommended and rated your website.
- Number of open complaints.
- Number of closed complaints.
- Any action items which require your attention.
|
 |
ADDITIONAL INFORMATION ABOUT OUR UNIQUE COMPLAINT RESOLUTION ENGINE.
A Fair Resolution Process:
A misunderstanding, or complaint, from a customer will be resolved in a manner that provides for a quick and fair resolution - without lengthy letters, or third party rulings that do not allow you to provide adequate input. DO NOT LET a third party organization (such as BBB) make a ruling regarding a customer's complaint (without using a fair resulution process) that will lower your rating, and possibly significantly hurt your business.
ICG utilizes a complaint resolution process that maintains a fair, simple, yet comprehensive procedure that enables both the customer and client to focus on finding a mutual agreeable solution - without hurting the other party.
-
We insist on adaptation, honest negotiation, and a sincere effort to find a mutual agreeable resolution.
-
(Search the web for complaints against the resolution processes used by other organizations, such as BBB.)
We do not degrade your business rating if you sincerely continue to provide an effort to find a mutually fair resolution. We also do not judge the final outcome in determining a company rating - but simply rely on whether a sincere and honest effort was undertaken by both parties to find a resolution. This is a very important distinction of ICG.
ICG provides your website with an attractive and interactive seal that quickly gives a report on your business... All provided at a cost that is one third of BBB.
** Our guaranteed satisfaction program - and free trial - is worth the time and effort to enroll in this premier e-business seal and support for your website.